and the support was lame. The best they could do was ask to ...
24 December 2014
Summary: Bought this system and short after a year started failing, with very little use since I hardly watch TV. The video HDMI stopped working and the DVD support instructions are not in English or any other options. Wrote to manufacturer asking where I could send the system for repair, and the support was lame. The best they could do was ask to reboot the equipment. Read different blogs that the video HDMI is a constant failure for this expensive system.
Summary: Like many of the other reviews on this product... the receiver worked great for 18 months, then boom... no good. Pioneer released a firmware update that could not be performed via the internet update. I followed their instructions exactly as they prescribed... downloaded the firmware update files and copied them to a reformatted USB drive. The firmware update started fine, but after about 2 minutes it displayed "Update Error 6".
Summary: I owned this receiver for almost a year and then the HDMI output board quit working. It was still under warranty when it happened so I thought it shouldn't be a big deal. Well I was wrong. I live in the front range of Colorado and the closest service center is a 1.5 hour round trip and is a small hole in the wall shop in a small town, there is no one located in Denver at all.
Summary: Got this for a great deal, did everything I wanted, then died after 2 years typical usage. Warranty was only for a year. Repair would have been more than I paid for the receiver, and Pioneer customer service is a joke. Not just this model, google VSX receiver issues, the hits are almost endless. ALmost all failures are in the 18-24 month period. Bottom line, this is a crap product, and i'll never buy Pioneer again.
Nice Sounding Receiver for the Money...Failed February 2014
R. A. Fellows, Amazon
19 June 2013
Summary: Damn thing will pass TV audio and video & audio from DVD player, but not TV video. Bypassed the AVR and plugged the HDMI directly into the cable box and now I have audio & video in my TV, so all the parts work, except for the receiver. Passed the amazon return date, so now I may have to take it to a shop....damn. July 24, 2013 update: I unplugged the unit for 24 hrs, then updated the firmware via a USB stick. It's been working fine now for a month.
Summary: pros: 1) sounds great, I liked the auto tuning that it did during initial setup using the included mic. 2) lots of HDMI inputs cons: 1) I picked this av receiver because it was "wifi ready". Be warned, this does not mean that it can connect to your wireless network. You have to buy another part which costs over $100 in order to use wifi with this receiver. See that little box on the listing page:[...] ... It is not included.
Summary: Beim Anschluss einer XBOX gab es kein, bzw. ein fehlerhaftes Signal. Support hatte die Idee, sämtliche Kabel zu tauschen und die XBOX auf Werkseinstellungen zu setzen (toll!). Gerät wurde zurück geschickt. Ein Denon AVR 2317 als Alternaive beschaff und damit läft die XBOX an den "alten" Kabeln...
Excerpt: Купил данный девайс и сразу воникли проблемы-с пульта и с кнопок на аппарате было невозможно чтото настроить, тк глючило всё что можно. в сервисцентре по телефону не помогли. сменил прошивку-потихоньку заработало. не покупайте пионер! фуфло.
Cons: убогий пульт, убогое меню настройки (хуже только китайские яблофоны)
Summary: Es sollte ein neuer Receiver her. Anforderung: - alles nur noch über HDMI - Internet-Radio - Airplay - Schraubanschlüsse - Guter Sound - Gutes Bild Sound: Nachdem alles verkabelt war, wurde die automatische Lautsprecherjustierung mittels mitgelieferten Mikrofon durchgeführr. Dauerrte sehr lange und das Klangbild war einfach nur schlecht. Mein alter Denon Receiver hatte ohne Justierung ein besseres Klangbild. Auch nach manueller Anpassung wurde es nur leicht besser.