Summary: Purchased the TX-SR875 new from Amazon on Dec 12, 2007. On 17th of June 2008 the HDMI output failed. It was returned to the Onkyo DTR Service Center in Denver, CO and they received it July 1, 2008. They stated the expected turnaround time would be up to 3 weeks. It is now August 13th and each week I get the same answer, parts on backorder. I contacted Onkyo USA and they followed up with DTR. This time they said it would be SEVERAL weeks before the parts would be in.
Summary: I have done a lot of research before purchasing this receiver.. great sound...kinda easy setup... I was so happy.... 2 week after purchasing, playing Xbox360 at low volume first the video went out follow by sparks, boom noise and plenty of smoke! This unit was know to overheat so i install it alone and VERY WELL VENTILATED area... The Onkyo service.... miserable... I was polite,, i've try to be very kind and all....
Summary: This is my third Onkyo receiver and the first one I have EVER had problems with.I did a lot a research and decided the TX-SR875 was the one above all others. I purchased it from an authorized dealer on the internet. When I set it up everything worked great . I have 4 Polk Audio speakers W/ a Polk Audio Sub. The sound was FANTASTIC, set up was very easy. I read about the heat problem and set it where there would be no obstructions to ventillation.
Summary: My Onkyo SR875 receiver failed after less than four months light usage. The unit's LED screen went dark abruptly and careful trouble-shooting did not revive it. I researched the issue on the web and found least five other owners reporting the same failure; the most recent one (March 2008) stated a replacement for the offending part is not available in the Onkyo repair system. Contacted Onkyo-US customer service. Was told to ship the broken SR875 to a service center.
Summary: I got it new, powered it up, hooked up the speakers and there was no output to the speakers. Called onkyo tech support who said it was locked in headset mode and needs to be returned back to the dealer. Considering the price of this equipment, it is not acceptable that such faults occur out of the box. Equipment failing after a period of use is a different matter, but this reflects very poor quality checks on onkyo's part. Have to order another one and keep waiting ....
Summary: Please read all the reviews on this unit. Many units are sparking and smoking and shooting flames out the bottom. I bought my unit on January 17th. On January 30, fire shot out the bottom and sparks flew like crazy. It stunk up the whole movie room. I read the reviews about the this problem before I bought it and thought it would never happen to me. I was wrong. Please take warning that this unit produces a major fire hazard.
Summary: Took my time researching AV Receivers before I made this purchase. Loved the way this unit looked. Set up was easy, sound was amazing. Unfortunately, within two hours this unit sparked, smoked and stopped. Evidently there is a heat problem with the Onkyo TX-SR 875. The return process was a snap. Back to looking for a new AV Receiver.
Summary: I've been an audio repair tech for some 22 years and in that time, I've always thought in the back of my mind that 95% of the failures were customer induced. I will never think that again! I do not care for A/V receivers that run as hot as my toaster oven at idle or is hell bent on trying to burn my house down (massive output failure). The unit produced a small mushroom cloud day-two of ownership while watching Star Wars...how rude!
Summary: My husband researched the home theater receiver he wanted for several weeks and decided on this brand/model. It took him 2 days to set up, it worked for 2 and 1/2 days and died in a shower of sparks and smoke. Needless to say, back it is going. Now he is looking for something more reliable.
Summary: Ive got 10 low to high end recivers in my house serving as whole house audio and entertainment for varios living rooms and the master bedroom. This was my first onkyo, my existing and previous recivers have been yamaha, sony, harmon-karden, and JVC, and not one has ever broken and some are creeping up on being 10 years old. I hooked this onkyo up as carefully as I've done dozens of times before with others, bannana connectors, correct polarity, etc.