Summary: Onkyo use to make quality products, but I've had 2 TX SR706's and both have needed service. The first one to break was covered under warranty, but there are so few service centers that most people will be forced to ship their product. The second unit just stopped working recently (powers up and then shuts off.) Forget customer service. It doesn't exist with Onkyo. The corporate office in NJ cannot be reach by phone and they don't reply to emails.
Summary: Soon after the warranty expired, the left and back right channels began to get staticky, and then eventually died. I tried several fixes, including re-setting it to factory specs. Nothing worked, and Onkyo offered a laughable price for a refurbished model. Go with another brand.
Summary: We have bought nothing but Onkyo receivers because we felt they were the best, a little pricey, but worth it. However about 3 weeks ago our HDMI board went out on the Onyko so we called their customer service, waited 1 hour and 12 mins on hold, and then when we got someone we were told that our warranty expired 12 days ago, so when I asked if they could work something out with us since we have been lifelong customers' of Onkyo the lady, whom I COULD BARELY UNDERSTAND,...
Summary: in and out of service center (over an hour away)...they couldn't replicate the problem so they couldn't fix it. turns out it's a known issue between the onkyo unit (and others) and my samsung tv making it unable to pass video signal via hdmi. the failure of the unit is one thing, but their inability to provide customer service to fix it means i'll never buy another onkyo product. such a shame.
Summary: This unit was well reviewed and seemed to offer good price performance. That was my assessment before I bought it. I would not buy this unit again. I liked the 4 HDMI inputs which is why I bought the unit. Problems developed. Strike 1: It turns out the upscaling is not recommended for THX. So what's the point of a THX unit if it doesn't work with a key feature. Strike 2: It also clicked heavily like there is some relay going off.
ONKYO IS NOT A GREAT DEAL - BEFORE BUY ANYTHING FROM ONKYO READ THIS
A. B. Ghion, Amazon
15 December 2009
Summary: Before buy anything from Onkyo read this small article. I have bought an Onkyo TX SR706 and in less than 10 times of using the appliance broke, yes less than times!!!! Everything was set up in right way accordantly of the manual. The worst part of this story was when I have left the 706 in a dealer to repair and they said to me that ONKYO don't have international warranty. (Brazil) Why not?! Is not ONKYO a worldwide brand?!
Summary: I purchased the 706 to replace an older Onkyo (TX-DS575X) which has performed flawlessly for 5 years. The replacement was necessary because all of my new AV components output through HDMIs and I want to feed their signals into one single receiver. The transition was fairly effortlessly, and I had the 706 up and running in no time.
Summary: Apparently this Onkyo receiver and perhaps others in the Onkyo line have problems with Verizon's FIOS service when using HDMI cables. I suspect that the problem lies with the Verizon set top box/DVR not the receiver but buyers should be aware of the issue. I am told by Onkyo and Verizon that other cable connections will work but if you want an HDMI set up, you will have to go elsewhere.
Great Receiver. Onkyo customer service is really bad !
11 March 2009
Summary: I've always loved my Onkyo receivers. I guess you never know how good a company is until you have a problem. When you call Onkyo, you really get the feeling they just don't care. They have crazy policies. You have to deal with your local repair shops. There is no exchange unless it's out of warranty. WHAT the heck? Also, warranties DO NOT transfer ... so be sure to read the fine print if not buying new from Amazon.
Summary: January 2009: Still working my way through all the MANY configuration options, but I can't imagine there is anything else I'd want in a receiver. August 2012: Now only 1 star. HDMI inputs quit working, like many other owners of this product have experienced. There are MANY forums where people report HDMI input switching failure with this receiver.