Summary: After getting this receiver hooked up and using it for about five hours, it suddenly caught a case of the dreaded 'automatic shutoff' disease. When your receiver does this--shuts off for no apparent reason everytime you turn it on, you're pretty much screwed. It is, apparently, a labor and tech intensive fix. In the process of discovering this I experienced the same customer service hell the other two customers below did.
Summary: I have spent collectively 3 hours, perhaps more, trying to reach customer service and I can't get anyone. This is the WORST customer experience I have experienced at any point in the last ten years. I won't be buying an Onkyo product again. What is the point of making a decent product if no one from the company will bother dealing with the inevitable problems that arise? Onkyo needs to rethink how it does business.