Summary: MY REVIEW ACTUALLY PERTAINS TO TX-NR 609. This is a great amplifier or at least it was until it worked. As you will read in innumerable forums etc, Onkyo install(ed?) faulty HDMI boards which sooner or later will let you down completely. It happened to mine just outside warranty period and the repair cost is just not worth the effort. Horrible experience - DO NOT buy Onkyo until they thoroughly own up to their mistakes!
Summary: Crap crap crap. Bought it off Woot. It has approximately 15 hrs of use. The last time I used it, I had to reboot my devices for HDMI video to work. Now HDMI video out stopped working. I called Onkyo and they are "happy to fix it", provided I drive 3+ hrs to the nearest service center. Dumping it on craigslist since it works as a regular audio receiver and buying something other then Onyko.
Summary: I had the prior model of this receiver. Sound went out 6 months after the warranty expired. I still see the video, but no sound. Apparently this is a pretty common problem with Onkyo recievers. The sound fails right after the warranty expires. Save you money and buy a Denon or a Sony. Won't be buying an Onkyo again.
Summary: Adding to this: there was a discussion thread about these issues on Onkyo's support forums, which included confirming reports from other users. Onkyo has seen fit to remove that thread. So a double warning to any considering an Onkyo purchase - not only do they not recognize a problem when it bites them, they do whatever they can to hide the problems from their potential customers. Even the DLNA issues which they admit to have not been fixed. Buyer beware.
Summary: I have been through 2 Onkyo units in the past 4yrs which I bought on Amazon. In Dec 2009 I spent $500 on a TX-NR707 which lasted 1.5yrs before the HDMI board died which oddly enough causes the sound to not work at all. As soon as it happened I let them know and they agreed to fix it ( at that point, I discovered on their site as well as on the old Amazon reviews that its a very common issue) they tried 3 times over the course of a couple months to fix it and then said...
Summary: I purchased one of these receivers and sometime within the Amazon return dates, it overheated an internal component which broke the receiver. Amazon replaced the potentially defective receiver, and I was sent a new one. This one worked for 4 months before doing the exact same thing. During a movie with plane wings or an explosion, I heard a pop in the receiver and no longer was able to turn on. This time I had to send the receiver away to a service center.
Not sure which is worse, the receiver or the customer service.
11 December 2013
Summary: This was one of the worst electronics experiences of my life. Just awful. So I spend all this time running the speakers, on my knees behind the entertainment center, scraping my knuckles on the edges, bumping my head on the coffee table, only to find out that the HDMI switching does not work. Ok, not horrible, it happens, right? Wrong. As is typical in these situations I was instruction to contact Onkyo. There's supposed to be a 1 year warranty that comes with it.
Summary: Hat kein sinn Onkyo zum kaufen, wenn unmittelbar nach dem Garantiezeit Kaput wird kein deutsche Sprache, kein ton, Fernbedienung schnell Kaputt. Kommt mir so vor wie die fehlen irgendwie Serien mäßig eingebaut sind.