Summary: Welcome to the pi**ed-off Onkyo product owner's club. Like many of the reviewers on here, my Onkyo TX-NR509 stopped producing sound. It's been about 2 years and a month since I purchased it from Amazon. I'm extremely disappointed Amazon continues to sell this item. I emailed Onkyo customer support regarding the issue, but don't expect a response based on other users feedback. They are notorious for awful customer support. It's going in the garbage this week.
Summary: Sound went out. Did some internet research. Found this: https://www.youtube.com/all_comments?v=pV_Jbh1ZHVc Based on what I read, I won't try getting it repaired. It will be cheaper to get a new (different brand) receiver.
Summary: I have two Onkyo receivers. One completely died slightly after the two year warranty. I called customer service and they said that for my issue they would authorized an out of warranty repair if I e-mailed email@example.com, which I have done. Unfortunately, they haven't responded to several e-mails. I expected a better quality product and better support.
Summary: The unit was fine for about 6 months. Now it no longer connects to the internet therefore I can's use the internet functions. Contacting Onkyo is next to impossible. They have no way of contacting them online and they are open 9-5 est M-F. I work and MOST people I know are at work during those hours!!!! Taking time away from work to deal with a defective sound receiver is not acceptable. I expect them to have hours that are more amicable to their customers.
Summary: Hooked it up but could not get sound to come out of speakers. I heard a faint sound of music. Lo and behold it was coming from the receiver. Inside the receiver! Wanted to make sure it wasn't my ipod outputting sound for some reason so I turned up the volume on the receiver. Unit turned off. When I turned it back on the lights dimmed in the room and the unit shut down immediately. Tried it again with the same result. Boxed it up and returned it.
DLNA - it works when it's in good mood, which is not too often.
Y. Jiang, Amazon
30 October 2012
Summary: I wanted to play music from my home servier with this. But this onkyo Tx-NR509 works very very unreliably with DLNA. Most of the time, it can't see the server... Every so often it does, after you clear the settings. But then it happens again... My sony blu-ray player has no such problem.... BTW, the onkyo warranty service is ridiculous... ship it to service center @ your cost... Very dissappointed.
HDMI failure; non-existent customer support from ONKYO
A. Sharer, Amazon
8 September 2012
Summary: The receiver worked fine until the end of Amazon's return window (thanks for nothing, AZ customer service!), at which time it no longer sustains an HDMI input: the TV just goes blue, like there's nothing plugged in. Turning the receiver off and back on again will get you a short window of the TV actually displaying what it's supposed to be displaying, followed again by the blue screen. I've switched out cables to no avail. The problem is in the receiver.
Summary: I will never buy an Onkyo product again. In less than 4 months, the receiver stopped working. It was under warranty, but I was instructed by Onkyo to take it to an authorized dealer some 68 miles away or ship it to them at my own expense. I didn't want to take the risk of packing and shipping so I drove the 68 miles. I was told by the Onkyo customer service that the receiver will be returned to me at the company's expense.
Summary: I have had my onkyo receiver set up now for about 5 days and every minute has been a pain. Before I purchased I failed to research the very common HDMI problem Onkyo has in their products, WEB SEARCH: ONKYO HDMI HANDSHAKE ISSUE. Basically this thing a big paper weight and will be making its way back to frys. As of today I have one functional HDMI port. This is a problem with most of the Onkyo receivers under $1500US because they all use the same HDMI boards.
Summary: First off, I'd like to say that this receiver is generally well thought out and IF it keeps working for you, then you will likely be pleased with the general sound fields, receiver appearance and operational layout with the following limitations. (the one star is for poor operational quality) 1.