Summary: Welcome to the pi**ed-off Onkyo product owner's club. Like many of the reviewers on here, my Onkyo TX-NR509 stopped producing sound. It's been about 2 years and a month since I purchased it from Amazon. I'm extremely disappointed Amazon continues to sell this item. I emailed Onkyo customer support regarding the issue, but don't expect a response based on other users feedback. They are notorious for awful customer support. It's going in the garbage this week.
Summary: Sound went out. Did some internet research. Found this: https://www.youtube.com/all_comments?v=pV_Jbh1ZHVc Based on what I read, I won't try getting it repaired. It will be cheaper to get a new (different brand) receiver.
Summary: I have two Onkyo receivers. One completely died slightly after the two year warranty. I called customer service and they said that for my issue they would authorized an out of warranty repair if I e-mailed email@example.com, which I have done. Unfortunately, they haven't responded to several e-mails. I expected a better quality product and better support.
Summary: Fantastic quality receiver for the money. Sound quality rivals much more expensive units. Setup is a breeze thanks to onscreen menus. You can spend more money and get a receiver with slightly better functionality and sound quality, but for the price this one is hard to beat.
Summary: During newyear holiday season, this receiver went on sale for about $130/-. I have missed that opportunity that time and was eagerly waiting for it to fall since then. Finally it did, of course not to $130/-, it came down to $150/-, I don't want to take any more chances. I bought it and I got it yesterday. Hooked it up in, took 5-10 min time. Did a caliberation using Audessey option. That's it. it sounded great.
Summary: The unit was fine for about 6 months. Now it no longer connects to the internet therefore I can's use the internet functions. Contacting Onkyo is next to impossible. They have no way of contacting them online and they are open 9-5 est M-F. I work and MOST people I know are at work during those hours!!!! Taking time away from work to deal with a defective sound receiver is not acceptable. I expect them to have hours that are more amicable to their customers.
Summary: Hooked it up but could not get sound to come out of speakers. I heard a faint sound of music. Lo and behold it was coming from the receiver. Inside the receiver! Wanted to make sure it wasn't my ipod outputting sound for some reason so I turned up the volume on the receiver. Unit turned off. When I turned it back on the lights dimmed in the room and the unit shut down immediately. Tried it again with the same result. Boxed it up and returned it.
Summary: I received the 509 receiver a day ago. The setup was fairly painless. Everything was going well until I noticed that I was no longer getting an HDMI signal from my SAT box. I did some troubleshooting and realized it was the port on the receiver that was having issues. I have switch to another port and it's working ok now, but the first port is dead. I also noticed that you cannot select any network sites when trying to stream music aross the web.
DLNA - it works when it's in good mood, which is not too often.
Y. Jiang, Amazon
30 October 2012
Summary: I wanted to play music from my home servier with this. But this onkyo Tx-NR509 works very very unreliably with DLNA. Most of the time, it can't see the server... Every so often it does, after you clear the settings. But then it happens again... My sony blu-ray player has no such problem.... BTW, the onkyo warranty service is ridiculous... ship it to service center @ your cost... Very dissappointed.