Summary: I am a life long Onkyo fan, I will tell you after this receiver I am done. I have owned 5 different receivers over the years and the last two have been plagued with problems. Mainly, video board dies and needs to be replaced. I just got my 5009 back a few days ago for the second time.
Summary: I have been buying Onkyo receivers for the past 18 years. Always had a 5 star experience. Great sound and quality. With that experience in my mind, I have recommended 5009 and 3009 to my cousin and friend. They both ran in to the same issue after few months - No Picture.
Summary: HDMI board failure at 12 mos! Part is no longer available. Very disappointed as was very expensive receiver. Will not buy Onkyo again (but repair guy told me "they all suck these days - don't spend much on replacement").
Summary: stay away from onkyo product and bad customer support.my onkyo tx-nr5009 lasted only 21 months.no sound,hdmi board problem just like all the latest onkyo receiver.i will never buy an onkyo product again.
Summary: Do not purchase Onkyo, the TX-NR Line has processor board issues. My unit was down for six weeks while parts were on back order, I just got it back and it still does not work. It will be gone for six more weeks easy. I would have only given it a half star but they don't offer that rating.
Summary: I love the quality sound the unit puts out and the very good auto-calibration software. I also enjoyed that I could connect to Pandora and other music services from the receiver. I was bummed out that it didn't include WiFi connectivity or streaming video at this price point.
Summary: Really great sound and power. Excellent features and calibration software. However, a year into ownership the HDMI board died. This is a widely reported issue with all recent Onkyo receivers. I had to get it warranty repaired.
Summary: I bought the TX-NR5009 in February 2013. In May 2013 the accessories using a HDMI output were not recognized by the receiver. Error message shown on TV was "Input not recognized. Check for correct input." Non-HDMI accessories -- turntable and tape deck worked fine.
Summary: This 5009 was my third Onyko receiver over the last 10 years and it will definitely be the last. There is a systemic problem running (from my experience) over the entire A/V Receiver line. And the problem has been present for a number of years.