Summary: This receiver is now in my closet and I'm looking to sell it at a discount due to the issue. Onkyo customer service is horrible. They tap danced around the known HDMI board issue and basically made me realize why I should have never left Yamaha to begin with. Receiver sounds great when it works, but to spend this much money and be forced to send e-mail and get responses 3 weeks late asking for the same continual info even after it's been sent it enough for me.
Avoid this unit. Probably a good idea to avoid Onkyo entirely.
30 November 2013
Summary: Ordered from another site several years ago. As others have stated and numerous home theatre related web forums will tell you this and apparently many Onkyo Receivers have a design flaw. I own 3 Onkyo units of differing models. 2 of the 3 have failed. All were in well ventilated locations and the NR5007 was in a climate controlled AV Closet. The HDMI board is located where it will heat up and eventually fail.
Summary: original unit failed within 15 months. had to re-package and pay ($$$) to send 65lbs of electronic junk to repair facility in Denver, co. while they replaced unit under warranty, second receiver failed less than 12 months later and subsequent warranty request denied. repair station said this receiver was problematic from the start. $2000 down the tubes...never again Onkyo...customer service essentially told me to piss off. well, two can play at this game..
Summary: Like so many other reviews I now have the same sound issue. I just spoke to the repair shop and the cost is going to be over $600.00. I sure wish these reviews were around early in the game but that is a chance you take when you by early. Onkyo does not seem interested in doing a recall on the HDMI board that is the issue so many of us are screwed. I will never make the Onkyo mistake again but was an expensive lesson.
Summary: It is not recognize my speakers and will not sound at all. Turn it on and off will fix that problem somehow it is getting much harder and harder to get it right. My warranty was expired about 6month ago and it started happen 3month ago. It is not acceptable when it is more than $2000 Just dont buy it.
Summary: Had the exact same sound failure as others are reporting. Unit was purchased Nov 2010 and was a great unit until a few weeks ago. Like others, sound stopped working, but would come back after a hard power down and restart. After doing that 2-3 times, all sound died. Video still works fine. Based on learnings from some web research I'm going to bypass HDMI and see if sound works via optical or simple RCA.
Summary: I purchased this item in May 2011. A couple months ago, it started to power up with no sound. I would turn it off and then on a couple of times and the sound would click back on. Now 2 months later, this no longer works. It appears that I am not alone in experiencing this problem. I am extremely disappointed, as I was expecting this expensive receiver to last longer than a couple of years.
Summary: Purchased this receiver about a year ago. Today, I experienced the same dead sound board as a lot of other Onkyo customers. I really liked the unit until it died. Was hoping that I wasn't going to experience the same failure as others. Well....Hope in one hand and poop in the other....The other filled up first. Do not buy this product. It will die on you.
Summary: Like many of the end users out here of Onkyo Receivers my unit has finally failed with the exact same symptoms - no sound across the HDMI board. This is sad that the number of cases across all their line of receivers has not led to a class-action lawsuit is beyond me. I will never buy any Onkyo gear ever again and recommend on every forum to take care to avoid their products.
Summary: A wonderful sounding receiver with a wealth of features. It was the hart of my home theater for 2 1/2 years until it stopped producing sound. The repair service explained that the HDMI board needed to be replaced to the tune of $500. To me this suggest poor quality/control and or the use of marginally performing parts. Update: I had the HDMI board replaced in May of 2012 and the same problem reoccurred in August.