yikes, add me to the giant pile of folks that lost all audio at about the two year mark.
kyle saunders, Amazon
16 March 2014
Summary: i'll be contacting onkyo to beg for mercy. sounds like they're helping some folks out. so disappointing/surprised. and yes, i've tried unplugging, cycling power etc. numerous times. i'll update when i hear back from onkyo. update: so, crazy number of people seeing failures at the 2 year mark. the forums are packed. onkyo's been helping some of them. i haven't heard back from forum or two emails. i'll try calling them during the work week.
Summary: I bought this receiver at the end of Feb. 2012, and now in March 2014, it is dead. I have been having problems with the sound for the past month or two, with the sound shutting itself completely off several times in the last two days, even though the other components were still working. Then yesterday while I was watching a movie and having some of those same problems just mentioned, a huge pop went off, and now the whole thing is dead.
Summary: Have had three HDMI boards burn out on this thing, each time taking 1+ months to repair, while you wait without a receiver for your speakers. Repair shop said Onkyo makes them send back damaged HDMI boards, and the replacement boards they receive are refurbished boards often in worse condition than the originals. Onkyo customer service is useless, just referring you to a local repair shop, until your warranty runs out and they start charging you for replacements.
Summary: Another Onkyo receiver with "no sound" after two years, bad HDMI board like the others. I won't buy this brand anymore. It's also pretty "smart" that they change their model numbers every year, so that went the unit dies after 1-2 years, the bad reviews do not apply to the model they're currently selling.
Summary: Initially it worked great and I liked it a lot. Shortly after the 2 year warranty expired the audio stopped working. Apparently this is a common problem with this model. That is way too early for something this expensive to die.
Summary: I've been a longtime fan of Pioneer and have had nothing but luck with those receivers, having a 5.11 surround sound deck for a total of 10 years. My old Pioneer deck lacked HDMI and I saw this one and after reading a lot of good reviews, jumped on it on sale for $299 back in November of 2011. First, the good. The sound, when paired with my JBL surround set, is actually really nice.
Summary: It worked well for all intents and purposes for two years. Occasionally I would get problems with sound or video not working, which I chalked up to HDMI issues. Earlier this month I couldn't sound to work at all. And it would freeze in NET and USB mode. I did factory reset and all suggested fixes. Network and Firmware Update are greyed out, and even optical sound doesn't work.
Summary: I bought this unit on 1 July 2011. The HDMI Board died 19 June 2013. So I was happy to find out that Onkyo does have a two year parts and labor warranty. Bad news it is your responsibility to get it to the nearest repair/service center. Then it gets even better as Onkyo does not readily stock the parts that are needed for repair by the service center. I was first told it would be two weeks to get the part. Then two weeks turned into two months.