Onkyo has a special extended warranty repair for these units ...
Spooge Master, Amazon
28 October 2015
Summary: Onkyo has a special extended warranty repair for these units that have lost all sound. Go to https://repair.onkyousa.com/na/003_2012.php?country=USA and they will send you a box and a pre-paid shipping label. The repair is free.
Issues? Check Onkyo's website for a warranty extensions!!!
S. Speer, Amazon
27 August 2015
Summary: Just a quick heads up to anyone who owns this receiver and is having problems with it. Onkyo has extended the warranty on this (and I believe the 370) until 2018. This covers issues with networking and sound dropping out. Search the net for specifics. I just had mine serviced and it's back to good.
Summary: Well, looks like my HT-RC360 died right on schedule at 3 1/2 years. It stays on for a few minutes then static in the speakers and shuts off. There was a recall on these but mine was just outside the date even though the symptoms are the same as the recalled untis. It was a great receiver up to now.
Summary: After 2 years of stellar sound and trouble free performance, I heard three loud pops through my speakers and quickly shut off the receiver. From that moment on, the receiver refused to lock on to any HDMI source during the first attempt and was completely dead within a day.
Summary: Looks like I'm another war casualty to the sound. RIP 12-2011--1-2015. Slow to engage inputs initially. Then resulting in turning receiver on and off to get sound working to not engaging POOF gone. This complaint is all over internet and even their own forum.
Summary: I've had nothing but problems with this unit. A few months ago the audio stopped working. Onkyo acknowledged a known chip issue and offered a "Special Service Program". I sent the unit to be repaired. It came back and three months later video stopped working.
Summary: For all that are having issues with this unit. I purchased this in 2011 and it has been fine up until now. I'm getting loss of audio and my speakers are crackling. After doing some research, Onkyo has issued a recall for this problem.
It's a nice receiver but 2 sound failures in 3 1/4 years
Deborah W., Amazon
28 November 2014
Summary: I bought the HT-RC360 7.2 A/V receiver in late August, 2011. In July, 2013 the audio stopped working. If you look at the reviews of this receiver you will find that there are quite a few complaints about the sound failing after ~ 2 years. Mine was no different.
Summary: Yes, I was pleased overall when I got it. I set it up easily enough and have a nice set of Energy speakers. Occasionally the video would go out and I'd have to unplug it for a while then it would come back. Customer service wasn't all that helpful.
Summary: Piece of trash. Just like everyone else the SOUND STOPPED WORKING 3 years and 4 months in. The problem was the DTS chip on the HDMI board. What ever type of soldering they use for that chip is terrible.