Summary: Overall Performance is very good, but...... I bought my DENON AVR-4310CI when I was still in USA (Nov 14, 2012). on December 2012 I brought this receiver to my Country (Indonesia) on February 2013, It was broken, can't output any sound to the speaker if I use input from HDMI/SPDIF/Coaxial/all analog stereo input, The speakers only work if I use 7.1 external input. Prologic, DTS Neo, 7CH Stereo and other surround processors don't work either.
Summary: I just bought this as a working receiver. I updated the firmware on Denon's server and the files were corrupt. Now nothing works except the switcher. The HD radio drops out and motorboats. The USB inputs look nice but DONT WORK!!! It freezes when I select any Network function and has to be turned off and then on again. Denon told me to drop dead!! Denon used to be a reputable company with very good electronics. They also used to care about their customer base.
Summary: This is a terrible receiver. I have never had the HDMI switch properly. You need to turn the machine on and off if you make a switch from one input to another. Also, the ethernet capability has never worked. I have had the unit serviced 3 times, but it has never been repaired.
I bought a lemon and got terrible Denon customer service.
14 July 2011
Summary: I have had this unit for 8 months now. It had green video lines on the HDMI output the day I got it. I had it repaired under warranty (2 weeks). Then it had issues with the HDMI audio intermitently stuttering. I took it back to the repair shop and they couldn't reproduce the issue, but they did something to my receiver because when I got it back it was playing 2-ch stereo only.
Summary: This may (or may not) be a great receiver. It might even be a good value compared to other AVRs. But the owner's manual lives "down" to its reputation -- I'd been warned about Denon documentation for this AVR being awful, but until I bought this receiver, I didn't appreciate how awful a manual could be.
Watch out when buying DENON - Expensive and you will end up visiting the DENON dealer a lot!
26 December 2010
Summary: Upgraded firmware as notified by the on screen message of my AVR-4310CI and ended up with some features no longer working. Tried to contact DENON over the phone but service is so bad and endless waiting on the phone to get help. Therefore I've decided to contact them using their Web site. No luck there either. Message tells me to contact DENON over the phone.
Summary: I had this unit for about 3 weeks when the first issue appeared. The network stopped working and when swirching between video inputs the unit froze. I had to send the unit make to Denon for repair, the unit was with them for over 30 days. During this time I was not able to get a status of the repair. When I got the unit back then sent me a B stock unit.
Summary: I sent Denon customer service two emails, for two separate issues. They didn't reply to either of them. One of the problems I have is that the second HDMI output port doesn't work. The primary output port, i.e. the TV, works fine, otherwise I would send the unit back. If I had do it over, a) I wouldn't buy from Denon, and b) I would buy the 9 channel model, not 7 channel model.